
In order to make Washington University’s shuttle system more cost effective, the University has contracted Huntleigh Shuttle Port, an outside company, to run it. The company is continuing to use most of the same shuttles and drivers, but fifteen new shuttles have been ordered and should come into service mid-September.
This change primarily stemmed from a new management team in charge of the parking and transportation department which came to the University three years ago. Lisa Underwood, the manager of transportation and parking services, said that the goal of the team was to examine the university-run shuttle system.
“We spent probably about a year looking into the shuttle operations,” said Underwood.
Former nineteen-year employee of the University and Shuttle Port driver Jim Yanni commented on the transition.
“The Operation is mostly the same. The only real difference is that we lost some of the university benefits,” said Yanni.
The issue of benefits is a source of concern for many of the drivers. As a result of their new ShuttlePort employee status, the drivers’ health insurance will cost more, and they cannot use the tuition assistance program, in addition to the continuing education program-run through University College-which would have paid for up to six credit hours a year.
Yanni is trying to get a job with the University again so that he can use the tuition assistance program for his son, who is seven years away from his freshman year.
“The university gave us the best deal they could, they said, which was to extend the benefit for eight years for those of us who have already earned it,” said Yanni. “Unfortunately, since my son is seven years away from his first year, that only gets us through his first year.”
Underwood explained that the department conducted focus groups, consulting employees, students and individuals in the university community. These discussions led to line changes within the system. These line changes called for even more extensive routes, including more drivers and shuttles, making it necessary to look outwards in order for the shuttle system to be run smooth, and cost effectively.
“We were also looking at if it was best for the University to operate the shuttle system,” said Underwood.
It was determined that it would be more cost effective for the University to contract out. Proposals were sent out to major transportation companies soon thereafter, and in March of last year a decision was made.
“We sent out a request for proposals to eight different professional transportation companies,” said Underwood. “A transportation company that already has the infrastructure and is already providing transportation services would provide the service for us more cost-effectively than we could do it.”
Dave Herman, the general manager for Shuttle Port St. Louis, said that he is simply the person who hires the drivers, conducts the safety programs, services the shuttles and meets all of the University’s requests, because that is the nature of the contract.
Herman noted that in addition to serving the University, Shuttle Port also runs the shuttle service for St. Louis University and the University of Missouri, St. Louis.
“Shuttle Port is simply the outsource that provides the service,” said Herman.
Herman and Underwood said respectively that about 95% of the former shuttle drivers were subsequently hired by Shuttle Port.
Underwood noted that the only reason that number was not 100% was because a few drivers opted to find other employment within the University, and one of the drivers happened to retire around the time of the switch.
Additionally, when the two-year lease is up on the current shuttles, Shuttle Port will own the fifteen new shuttles that it has purchased, as opposed to the University having to lease them.
“Most of the time those buses are scheduled for three-year replacements,” aid Underwood. “They are not vehicles, like your car, that you can keep for ten years. We definitely will not have a situation where we are running the equipment into the ground.”
According to Underwood, the University signed a three-year contract with Shuttle Port that included a two-year extension option, but after the three years are up the school will have the opportunity to look to the market (for a better price) if they wish to do so.