College Media Network

University considers change in e-mail account policy

Michelle Merlin

Staff Reporter

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Published: Monday, December 8, 2008

Updated: Monday, December 8, 2008

EDITEmail.jpg

Courtesy of Google

Wash. U. is considering using Gmail to host its e-mail, a change that is welcomed by many students.

For many incoming freshmen, receiving a university e-mail account is one of the signs of beginning the next stage of their lives. Students entering Boston College next year, however, will not have such an opportunity.

At Boston College (BC), students will receive an e-mail address, in the format of name@bc.edu, which will forward mail to the students’ preexisting accounts under other domains, prompting speculation over whether this will spark a new trend.

While Washington University offers students an e-mail account with a server, changes may be underway. Student Union (SU) has been looking to switch the e-mail system to Google’s e-mail platform, Gmail, in response to students’ suggestions.

“I honestly don’t see the point of having a University e-mail address, especially since the e-mail browsers are difficult to use and there are much easier things such as Gmail and Yahoo! that are already set up,” freshman Corey Donahue said.

A survey conducted by SU indicated that more students preferred to use Gmail and would be more likely to use it if the University switched.

According to the survey responses, 39 percent of students forward their Wash. U. e-mail to a non-University provided account. Participants cited the “ability to back up,” “more reliable systems elsewhere,” “better interfaces” and “preferences to have e-mail in one place” as reasons for forwarding their e-mails. The survey also found that 76 percent of students use a University-provided e-mail address as their primary account.

The survey’s responses have prompted a series of dialogues between SU and the administration. Although the initiative is still in its early stages, a plan is taking form.

“Your Wash. U. e-mail will still be your name at [wustl.edu], but it would be through Gmail so it would look like Gmail,” junior Jeff Nelson, SU vice president of administration, said.

The new e-mail would also come with all the perks of Gmail, including Google Talk, Google Documents and Google Calendars.

A handful of other colleges, including Northwestern University, the University of Virginia and St. Louis University, have already made the switch over to major e-mail providers like Google.

For some students, e-mail is more about practicality and less about perks.

“I only use my Wash. U. e-mail, and have all my other e-mails forwarded to that account,” sophomore Kathleen Pettinato said. “On a Blackberry, that’s just easier.”

But it seems likely that the University will always provide a separate e-mail account.

“I don’t see [BC’s move] as a trend that’s going to start universities not providing service for their students. They’re going to look to services that provide e-mails for a living, like Google,” Nelson said.

To some, not providing a separate e-mail service also seems impractical.

“Most students probably do [have a preexisting account] and they probably change with the wind. It would be a nightmare trying to keep students updated,” Sue Hosack, director of the Office of Student Records, said. “It saves us a lot, having one e-mail.”

Switching over to Google, however, would have its advantages as well. The physical act of maintaining and creating e-mail accounts and servers can become costly.

“It’s important to make people divert to other resources, so it’s a substantial statement,” Nelson said.

Gmail offers a special college edition that is $50 per student.

While the University’s e-mail plans are still in the early stages, this year will be used as a pilot in which all student groups will switch over to using Google Apps, with tutorials provided by SU. The results will be closely monitored to gauge the practicality of switching the entire student body over to Google.

“I think over the next three to five years, a lot of schools are going to want to get out of the e-mail business to some capacity. Whether it’s what BC is doing and not providing an e-mail at all, saying get your own, or whether it’s doing what Northwestern is doing by partnering with Google to provide student e-mails, something’s going to change,” Nelson said.

Comments

5 comments
someone
Mon Dec 15 2008 17:21
David Hall, you represent about 0.01% of computer users, who actually care about stuff like IMAP.
for the average college student, Gmail is the way to go.
James
Tue Dec 9 2008 09:46
Just get Outlook like the business school and art school does. From what I know, internally hosting exchange for the university community would cost less than $50/user/year in fees, and keep everything integrated (email, calendar, desktop compatibility).
Your name
Mon Dec 8 2008 17:11
Arts and Sciences webmail is so unbearably slow that it's almost unusable at times. Also, they're running a version of SquirrelMail that's 3-4 versions out of date, which is not really safe for students.
SLU student
Mon Dec 8 2008 09:14
Saint Louis University implemented Google Applications last year, and it has been a welcomed addition. No matter how hard universities' IT departments try, they will never be able to compete with other services like Google.
David Hall
Mon Dec 8 2008 08:37
I beg you not to switch to GMail. As pointed out by one of your students, there are myriad disadvantages for people who actually access there email through ways others than web browsers. GMail will make claims about supporting IMAP, but as pointed out frequently around the internet, they get many parts of the protocol plain WRONG. This includes the keyword features of IMAP. Many people will argue tagging is a unique feature to GMail, but it was long present in IMAP as this thing called keywords. When GMail added IMAP support, they just decided to ignore this standard and ruin mail client compatibility, giving each tag a folder. So, if I get a new email and I have GMail automatically give it 3 tags, my mail client tells me I have 4 new emails and has to download and store it on my hard drive 4 times.

If it was possible to switch and provide students with all the features they have currently, I'd be all for it, but it currently is a trade-off. And it currently is a 30 second process for a student to set up the ability to forward all their email from their account to GMail for free. There are very few free services that provide the features you currently get from the University email system that you could forward some Google-provided account to.

In summary:
Currently, we have a feature rich service with a slightly ugly web browser interface that is dead simple to forward to GMail if you decide that's the right choice for you.
The proposed plan is to have a feature-poor service with a "pretty" interface with no easy way to switch back to the formerly feature-rich full IMAP support that works so beautifully with Blackberry and other services.